Community & Support Specialist - EST Time Zone (Consultant)

Headquarters: San Francisco, CA URL: https://ifttt.com Community (50%) Manage and engage with users on Reddit, Discord, and App Store reviews Respond to questions, posts, and feedback to foster a positive community experience Help users discover new ways to get value from IFTTT Pro Collaborate on campaigns and initiatives to boost community engagement Identify patterns in community discussions that inform product and content improvements Support (50%) Efficiently triage support tickets IFTTT users Assist users in building Applets, including using filter code (JavaScript) Create, audit and improve help center documentation Identify and reproduce technical issues, suggesting enhancements and improving user experience Become an internal IFTTT expert who can answer product questions from colleagues Qualifications Prior experience managing online communities for software or SaaS products Experience creating and editing help center or knowledge base content Strong writing and communication skills Passion for troubleshooting and problem-solving Experience with community management across multiple platforms (Discord, Reddit, app stores, etc.) Experience interacting with APIs and user authentication (OAuth 2) Experience with JavaScript Experience with CRM tools or email support (Zendesk preferred) Experience working remotely Fluency in written and spoken English To apply: https://weworkremotely.com/remote-jobs/ifttt-community-support-specialist-est-time-zone-consultant